Integration of health and human services is an imperative that many states and localities are pursuing in earnest. Successful integration enables the highest-cost, highest-need clients to have access to well-coordinated services from multiple Health and Human Services (HHS) programs, a daunting and multi-layered undertaking. To be successful, HHS agencies must:

• Develop and implement service coordination protocols and tools
• Provide their personnel with the ability to access information in a secure, yet unencumbered, manner
• Enable their personnel to use and share information consistent with federal, state, and local laws and regulations
• Develop and implement comprehensive performance management plans and systems

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